FAQs

Do you ship anywhere in the world?

Yes, we ship worldwide.

Where do we ship your product from?

We are located in France and our products are shipped from France.

Do you provide product tracking information?

Yes, when you receive your shipping confirmation email.

I received a damaged item. What can I do?

Simply send us an image of the damaged item in question to the email address: dwarxart@gmail.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in France

I still have not received my order. What's taking so long?

Sometimes shipping may take longer than expected. You can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: dwarxart@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 7 days following the date of receipt of your order and the product(s) concerned are not are not sold. For more information, please read more about our refund policy.